If your server suffers a hardware fault we promise to have a technician working on it within 15 minutes of the fault being reported and to keep you regularly updated as to the progress of your fault. We keep spare servers and server parts in stock to quickly rectify any hardware faults with your server.

CityNet guarantees that its network will be up and running all day every day. We're so confident of keeping our promise that in the unlikely event of network downtime occurring, we will credit you the value of one whole day service for every single hour your server is without connectivity.

Your server will be connected to our network via a 100Mbps or 1Gbps NIC switched network connection with guaranteed internet connectivity of 2Mbps per server.

Your server will be located in a secure data centre with both physical and electronic security including securely sectioned areas. The data centre is protected by secure key card entry control, CCTV monitoring.

You are responsible for the installation of any third party software on your dedicated server. It is also your responsibility to ensure that you are in possession of valid licences for all software used on your dedicated server with the exception of the operating system supplied with your server. CityNet is unable to provide technical support for third party applications. If CityNet is asked to provide any support to resolve conflict issues then we will charge our standard consultancy rate of $10 per 15 minutes.