Service Levels

Colocation services come complete with service level guarantees outlining our commitment to you and the level of service that is offered.

This Service Level Guarantee covers the following aspects of our service:

Power
Access
Security
Environment
Fire Protection
Connectivity
Monitoring
Fault Reporting
Support

 

Disaster Recovery

More than 40% of businesses who suffer a disaster never trade again, so how well prepared is your business to survive?

Every year, nearly one in five businesses suffers a major disruption to its data, networks or communications systems. The process of business continuity and disaster recovery is the means of ensuring that the essential functions of your business survive anything from a corruption of data to an earth quake- or even the actions of a disgruntled employee.

It is therefore vitally important for any business or organization to plan its own survival following the loss of, or denial of, access to buildings, IT systems, records and information.

If recent events have taught businesses anything, it is that disaster can strike when least expected.

Would your business survive any of the following events?

Burglary or theft
Fire
Flood
Hacked systems
Power surge
Disk corruption

These are just a few examples of how your business can be affected - even shut down - by a disaster.

Take action now to protect your business

Real-time or regular data backup to an off-site secure location will help keep your business running if the worst happens. CityNet can provide simple and complex backup solutions designed to suit your individual requirements.

For further information on how CityNet can help your business survive a disaster contact us colo@citynethost.com

 

Migration Assistance

A helping hand from our technicians.
We understand that moving your equipment to a new colocation facility can be a complex and sometimes daunting task.

That's why we offer free migration assistance to all customers moving their equipment to Citynet's data center.

Citynet has extensive experience in moving web servers, mail servers, database servers, file servers, DNS servers, firewalls and routers between different data centers.

This service includes up to 10 hours of free help with direct access to Citynet's in-house experts in networking, hardw